This is a remote position but must be based in Florida, with occasional in-person meetings and events throughout the state.
The Forum is open to this being a full OR part-time role.
Florida Venture Forum, Florida’s largest statewide support organization for investors and entrepreneurs, has an immediate opening for the role of Member Success Manager.
We are looking for a highly motivated, results-oriented person to join our growing team. The perfect candidate will develop and execute strategies to attract, engage, retain, and serve the Forum’s most important constituency: its members.
The Member Success Manager will join a small team and serve the Forum’s 500+ members including Florida’s most active VC’s and hottest startups!
Responsibilities:
- Membership Marketing:
- Take charge of membership marketing efforts, including identifying potential members and new member categories.
- Develop effective communication tools and outreach strategies to drive membership growth, retention, and ROI.
- Collaborate with senior staff to determine member pricing and levels that align with market demand.
- Membership Outreach and onboarding:
- Design and conduct outreach to potential members.
- Represent the organization at industry events.
- Work with senior staff to onboard new members, ensuring they integrate with the organization and obtain full value from their membership.
- Serve as a primary point of contact for members’ needs and services.
- Manage Member Communication and Services:
- Manage member database to ensure a well-organized, efficient, and effective platform for member communications.
- Create and distribute compelling member communications for informational and marketing purposes.
- Develop regular and special purpose communications for senior staff to send to members.
- Serve as daily point of contact for member inquiries, requests, and services.
- Utilize Forum communications channels to help members promote their news, events, etc.
- Member Events:
- Plan and execute various member events in collaboration with senior staff.
- Drive member participation at Forum events and conferences through targeted outreach and marketing efforts.
- Serve as a representative of the Forum to support member events as needed.
Education, Experience and Skill Requirements:
- Bachelor’s degree in business administration, marketing, communication, or related field is preferred.
- 2+ years of experience in membership management, sales, marketing, or community engagement
- Exceptional organizational and time-management skills with keen attention to detail
- Event planning/execution experience
- Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook, and project management tools.
- Proven track record of success in developing and implementing marketing campaigns.
- Excellent written and verbal communication skills, with the ability to tailor communication to different audiences.
- Highly collaborative individual who excels in decision-making within a fast-paced, client-focused environment.
- Ability to work independently and take initiative while also collaborating effectively with colleagues and senior staff.
To Apply:
Please submit your resume and cover letter to Nicole@flventure.org
The Forum is an equal opportunity employer and strives to achieve diversity in all aspects of its operations.
About the Florida Venture Forum: The Florida Venture Forum is Florida’s largest statewide support organization for investors and entrepreneurs, helping companies with headquarters, operations or supply chain in Florida connect with sources of capital from across the country. Since 1984 over 1600 companies have presented at Forum events and have gone on to raise upwards of $16B in equity capital and contribute well over $20B in economic value to Florida and beyond. The Forum’s 500+ members represent a “who’s who” of venture capital and private equity dealmakers, including and equity and debt investors at all stages, as well as major law, accounting, and investment banking firms, and large corporates active in the innovation ecosystem. The Forum provides programs and programming statewide throughout the year in addition to hosting major annual conferences like the Florida Venture Capital Conference, the Statewide Collegiate Start Up Competition, the Early Stage Venture Conference, and industry-focused events including aerospace, and healthcare. For more information, visit: http://www.flventure.org.
